Order & Delivery
From where are your products shipped?
All orders placed on our European and Global websites are shipped from our warehouse in the Netherlands. All orders to the Asia Pacific countries are shipped from our warehouse in Hong Kong. All order
When will I receive my order?
We aim to ensure that you receive your order as quickly as possible. Once your order is successfully submitted, the warehouse then processes your order the following business day. It is then picked, p
How do I cancel my order?
If you wish to cancel your order, please reach out to us here. Once your cancellation request is submitted, we will notify you via email. If we are unable to process your cancellation immediately—typi
How do I place an order?
To place your order, select the item(s) that you wish to purchase and add it to your shopping cart. Then, proceed to the checkout page where you must fill in your personal information and pay for the
How do I track my order/ What is the status of my order?
Within 1-2 business days of placing your order, you will receive a tracking number via email from our courier partner containing your package’s tracking information. If you place your order during the
Can I pick up my package from a pick-up point?
For orders sent with our courier UPS, we do offer the service of choosing the option of delivery to an UPS Access Point. Kindly please choose access point as your shipping service upon checking out.Re
Can I change my order?
Once an order is submitted, we are unable to change the ordered products or the quantity selected. In this situation, we suggest you contact us and cancel the incorrect order. Thereafter, we recommend
Was my order successful?
We have several verification stages when customers place an order, this is done to provide our customers with the highest level of security. If your order is successful, you should within the next 24
I have received the wrong product/size - what do I do?
If you receive your package and it is not what you ordered, please contact us immediately and provide us with the following: Picture of the item(s) you received together with the delivery note (Please
Can I change my delivery address?
If you wish to change your delivery address, please contact us and we will do our best to assist you in this matter. In case we cannot change the address anymore, usually because the package has alrea
My order is delayed, what can I do?
Our standard delivery timeframe is 3-5 business days. However, unforeseen events may occasionally lead to delays. Factors such as weather conditions, transportation issues, or operational challenges c
Is shipping free?
Daniel Wellington provides free standard shipping above certain thresholds. To get to know if your order have free shipping we kindly recommend you to check the website or to contact us directly.
Why have I not received an order confirmation by e-mail?
Due to high volumes, you may not receive your order confirmation instantly. The order confirmation and/or your tracking information will be sent out to you via email within the nearest 24 hours. We ki
My order is a gift - can you remove the invoice?
An itemised delivery note is included with all of our orders and this document does not include any pricing information. We ask that you hold onto this slip, as the information it contains will help u
I haven't received my order yet - what do I do?
Within 1-2 working days after placing a successfully placed your order, you will receive a tracking number from our courier partner. If you have not received your UPS Tracking Number, please contact u