Daniel Wellington EU/Global

Within 1-2 business days of placing your order, you will receive a tracking number via email from our courier partner containing your package&#x2019;s tracking information.
If you place your order during the weekend or a public holiday, your order will be sent out during the next business day, so you can allow additional days to receive your tracking details.

Within 1-2 business days of placing your order, you will receive a tracking number via email from our courier partner containing your package’s tracking information.
If you place your order during the weekend or a public holiday, your order will be sent out during the next business day, so you can allow additional days to receive your tracking details.

How do I track my order/ What is the status of my order?

Order & Delivery

Does the watch come with a strap?

Can you do engraving services for my DW product?

How to take care of my jewellery?

How to measure my ring size?

How do I adjust the size of my Iconic Link watchband?

How to adjust my mesh strap?

How do I adjust the size on my Classic Daniel Wellington Bracelet?

How do I know whether my Daniel Wellington is authentic?

Can I wash my watchband?

How can I identify the size of my watch?

Is my watchband interchangeable and if so, how do I change it?

Is my watch waterproof?

What is the watch made of?

The watch I want is Out Of Stock, when will it be restocked?

What battery is used in your watches?

What type of movement is used?

Product Information

What is your warranty policy?

I have received a faulty item - what do I do?

How long is the battery life of my watch?

My watch stopped – what do I do?

Warranty & Repair

Why should I purchase from an authorized retailer?

How do I use my promotion code?

I am a social media influencer – can I collaborate with you?

What are your terms of use?

Where can I find an authorized retailer near me?

What are the conditions for campaigns?

What is your privacy policy?

I want to become an authorized Daniel Wellington retailer / distributor – who do I contact?

Daniel Wellington - Sustainability Report

Is my payment information safe?

What payment options do you accept?

Do you store my payment information?

Payment & Security

Have you received my return?

When will I receive my refund?

What is your return policy?

Return & Exchange

From where are your products shipped?

When will I receive my order?

How do I cancel my order?

How do I place an order?

Can I pick up my package from a pick-up point?

Can I change my order?

Was my order successful?

I have received the wrong product/size - what do I do?

Can I change my delivery address?

My order is delayed, what can I do?

Is shipping free?

Why have I not received an order confirmation by e-mail?

My order is a gift - can you remove the invoice?

I haven't received my order yet - what do I do?

How do I track my order/ What is the status of my order?Updated 13 days ago