Daniel Wellington EU/Global

Does the watch come with a strap?

Can you do engraving services for my DW product?

How to take care of my jewellery?

How to measure my ring size?

How do I adjust the size of my Iconic Link watchband?

How to adjust my mesh strap?

How do I adjust the size on my Classic Daniel Wellington Bracelet?

How do I know whether my Daniel Wellington is authentic?

Can I wash my watchband?

How can I identify the size of my watch?

Is my watchband interchangeable and if so, how do I change it?

Is my watch waterproof?

What is the watch made of?

The watch I want is Out Of Stock, when will it be restocked?

What battery is used in your watches?

What type of movement is used?

Product Information

What is your warranty policy?

I have received a faulty item - what do I do?

How long is the battery life of my watch?

My watch stopped – what do I do?

Warranty & Repair

Why should I purchase from an authorized retailer?

How do I use my promotion code?

I am a social media influencer – can I collaborate with you?

What are your terms of use?

Where can I find an authorized retailer near me?

What are the conditions for campaigns?

What is your privacy policy?

I want to become an authorized Daniel Wellington retailer / distributor – who do I contact?

Daniel Wellington - Sustainability Report

Is my payment information safe?

What payment options do you accept?

Do you store my payment information?

Payment & Security

Have you received my return?

When will I receive my refund?

What is your return policy?

Return & Exchange

From where are your products shipped?

When will I receive my order?

How do I cancel my order?

How do I place an order?

How do I track my order/ What is the status of my order?

Can I pick up my package from a pick-up point?

Can I change my order?

Was my order successful?

I have received the wrong product/size - what do I do?

Can I change my delivery address?

My order is delayed, what can I do?

Is shipping free?

Why have I not received an order confirmation by e-mail?

My order is a gift - can you remove the invoice?

I haven't received my order yet - what do I do?

Order & Delivery

2026 holiday shipping deadlines and extended returns

Kyle-confirmed 2026 holiday order cutoffs at 11am LOCAL time; holiday returns initiated by February 1, 2027.

<h2 id="2026-holiday-shipping-deadlines">2026 holiday shipping deadlines</h2><p>These are the 2026 holiday order deadlines for the stated delivery target of <strong>December 23, 2026</strong>. Delivery remains subject to item availability, the delivery service offered at checkout and carrier conditions; it is not guaranteed by this schedule. Placing an order after the applicable cutoff means delivery by December 23 cannot be promised.</p><p>Order cutoffs in this UK/EU schedule are <strong>11:00 a.m. local time</strong>, as confirmed by Kyle. Use the deadline for the applicable delivery region.</p><p>The applicable deadline depends on the delivery region and fulfillment route. Please contact us if you need help confirming the correct region; do not assume a country or province belongs to a particular shipping group.</p><table><thead><tr><th>Delivery service / region</th><th>Place your order by 11:00 a.m. local time</th></tr></thead><tbody><tr><td>Western Europe</td><td>December 21, 2026</td></tr><tr><td>Central Europe</td><td>December 18, 2026</td></tr><tr><td>Eastern Europe</td><td>December 17, 2026</td></tr></tbody></table><h2 id="holiday-returns">Holiday returns</h2><p>Orders placed from <strong>November 1, 2026 through January 1, 2027, inclusive</strong>, have an extended deadline to <strong>initiate a return by February 1, 2027, inclusive</strong>. This is the deadline to start the return, not for the parcel to reach the warehouse. Other applicable return conditions continue to apply. If the return portal does not accept your request, please contact us for assistance.</p>

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