Daniel Wellington EU/Global

Once an order is submitted, we are unable to change the ordered products or the quantity selected.
In this situation, we suggest you <a contact-u' href'https: pages www.danielwellington.com>contact us</a> and cancel the incorrect order.
Thereafter, we recommend you place a new order for your desired item(s) on our website at your own convenience.

Once an order is submitted, we are unable to change the ordered products or the quantity selected.
In this situation, we suggest you <a href'https://www.danielwellington.com/pages/contact-u'>contact us</a> and cancel the incorrect order.
Thereafter, we recommend you place a new order for your desired item(s) on our website at your own convenience.

Can I change my order?

Order & Delivery

Does the watch come with a strap?

Can you do engraving services for my DW product?

How to take care of my jewellery?

How to measure my ring size?

How do I adjust the size of my Iconic Link watchband?

How to adjust my mesh strap?

How do I adjust the size on my Classic Daniel Wellington Bracelet?

How do I know whether my Daniel Wellington is authentic?

Can I wash my watchband?

How can I identify the size of my watch?

Is my watchband interchangeable and if so, how do I change it?

Is my watch waterproof?

What is the watch made of?

The watch I want is Out Of Stock, when will it be restocked?

What battery is used in your watches?

What type of movement is used?

Product Information

What is your warranty policy?

I have received a faulty item - what do I do?

How long is the battery life of my watch?

My watch stopped – what do I do?

Warranty & Repair

Why should I purchase from an authorized retailer?

How do I use my promotion code?

I am a social media influencer – can I collaborate with you?

What are your terms of use?

Where can I find an authorized retailer near me?

What are the conditions for campaigns?

What is your privacy policy?

I want to become an authorized Daniel Wellington retailer / distributor – who do I contact?

Daniel Wellington - Sustainability Report

Is my payment information safe?

What payment options do you accept?

Do you store my payment information?

Payment & Security

Have you received my return?

When will I receive my refund?

What is your return policy?

Return & Exchange

From where are your products shipped?

When will I receive my order?

How do I cancel my order?

How do I place an order?

How do I track my order/ What is the status of my order?

Can I pick up my package from a pick-up point?

Was my order successful?

I have received the wrong product/size - what do I do?

Can I change my delivery address?

My order is delayed, what can I do?

Is shipping free?

Why have I not received an order confirmation by e-mail?

My order is a gift - can you remove the invoice?

I haven't received my order yet - what do I do?

Can I change my order?Updated 13 days ago