Daniel Wellington offers a global limited warranty for its products, as outlined in the terms and details below, as well as in the warranty card included with your purchased Daniel Wellington product.

<p>Daniel Wellington offers a global limited warranty for its products, as outlined in the terms and details below, as well as in the warranty card included with your purchased Daniel Wellington product. For more information, please visit: <a href'https: pages rel'noopene' target'_ne' warrantie' www.danielwellington.com><span>Daniel</span><span> Wellington</span><span> Warranties</span></a>.</p>

What is your warranty policy?

If you receive a faulty order, please contact us, and we will do our best to assist you.To help us address your issue, we kindly request the following information: Your Full Name Phone Number Shipping

<table 538pt' collapse; style'border-collapse: width'71' width:>
<tbody>
<tr 267.0pt' style'height:>
<td 267.0pt' 538pt; class'xl17' height'35' height: style'width: width'71'>
<p>If you receive a faulty order, please contact us, and we will do our best to assist you.<br><br>To help us address your issue, we kindly request the following information:<br><br></p>
<ul>
<li>Your Full Name</li>
<li>Phone Number</li>
<li>Shipping Address</li>
<li>A clear, close-up picture of the front and back of the affected item</li>
<li>A brief description of the issue you&#x2019;re experiencing</li>
<li>Proof of purchase, such as a receipt or order number (if purchased from danielwellington.com)</li>
</ul>
<p>Once we receive this information, we&#x2019;ll verify if your watch is covered under our warranty and will reach out to you shortly for further assistance.<br><br>Please note that all Daniel Wellington watches purchased directly from danielwellington.com, our retail stores, or authorised third-party partners are covered under our 24-month limited warranty, which includes any manufacturer defects.</p>
</td>
</tr>
</tbody>
</table>

I have received a faulty item - what do I do?

The batteries fitted in our timepieces are expected to last between 2 to 4 years, depending on external factors such as temperature, humidity, air pressure, and more.

<table 538pt' collapse; style'border-collapse: width'71' width:>
<tbody>
<tr 54.0pt' style'height:>
<td 538pt; 54.0pt' class'xl15' height'7' height: style'width: width'71'>The batteries fitted in our timepieces are expected to last between 2 to 4 years, depending on external factors such as temperature, humidity, air pressure, and more.</td>
</tr>
</tbody>
</table>

How long is the battery life of my watch?

Please set the time to 12:00 sharp and ensure that the crown is fully pushed in against the watch case. Wait 15 minutes to see if the minute hand has moved.If this does not resolve the issue, please c

<table 538pt' collapse; style'border-collapse: width'71' width:>
<tbody>
<tr 67.5pt' style'height:>
<td 538pt; 67.5pt' class'xl15' height'9' height: style'width: width'71'>Please set the time to 12:00 sharp and ensure that the crown is fully pushed in against the watch case. Wait 15 minutes to see if the minute hand has moved.<br><br>If this does not resolve the issue, please <a contact-u' href'https: pages www.danielwellington.com>contact us</a>, and we will be happy to assist you.</td>
</tr>
</tbody>
</table>

My watch stopped – what do I do?

Daniel Wellington EU/Global

Warranty & Repair

Does the watch come with a strap?

Can you do engraving services for my DW product?

How to take care of my jewellery?

How to measure my ring size?

How do I adjust the size of my Iconic Link watchband?

How to adjust my mesh strap?

How do I adjust the size on my Classic Daniel Wellington Bracelet?

How do I know whether my Daniel Wellington is authentic?

Can I wash my watchband?

How can I identify the size of my watch?

Is my watchband interchangeable and if so, how do I change it?

Is my watch waterproof?

What is the watch made of?

The watch I want is Out Of Stock, when will it be restocked?

What battery is used in your watches?

What type of movement is used?

Product Information

Why should I purchase from an authorized retailer?

How do I use my promotion code?

I am a social media influencer – can I collaborate with you?

What are your terms of use?

Where can I find an authorized retailer near me?

What are the conditions for campaigns?

What is your privacy policy?

I want to become an authorized Daniel Wellington retailer / distributor – who do I contact?

Daniel Wellington - Sustainability Report

Is my payment information safe?

What payment options do you accept?

Do you store my payment information?

Payment & Security

Have you received my return?

When will I receive my refund?

What is your return policy?

Return & Exchange

From where are your products shipped?

When will I receive my order?

How do I cancel my order?

How do I place an order?

How do I track my order/ What is the status of my order?

Can I pick up my package from a pick-up point?

Can I change my order?

Was my order successful?

I have received the wrong product/size - what do I do?

Can I change my delivery address?

My order is delayed, what can I do?

Is shipping free?

Why have I not received an order confirmation by e-mail?

My order is a gift - can you remove the invoice?

I haven't received my order yet - what do I do?

Order & Delivery