Product Information
Does the watch come with a strap?
A watch that you select from our product page will consist of the watch face and the respective watch band. You can purchase additional wristbands so that you can change your style of the watch any ti
Can you do engraving services for my DW product?
We do not directly offer engraving services for our products, customers may choose to have a product engraved through other specialty or jewellery shops. Please be advised, however, that having a prod
How to take care of my jewellery?
Stainless Steel Clean regularly: Wipe with a soft cloth after wearing. For a deeper clean, use warm water and mild soap, then dry thoroughly. Avoid chemicals: Keep away from harsh chemicals like chlor
How to measure my ring size?
Using a measuring tape is the best and most accurate method to determine your ring size. For the best results, make sure to give enough space to accommodate your knuckle. Keep in mind that your finger
How do I adjust the size of my Iconic Link watchband?
Due to the Iconic Link’s unique design, professional tools are required to add or remove links in the bracelet. If you need the watch adjusted to fit your wrist perfectly, just visit your local watch
How to adjust my mesh strap?
An instructional video on how to adjust the size of your mesh strap can be found below. The tool which is used in the video is included at the bottom of your watch case. You can also use a similar, sm
How do I adjust the size on my Classic Daniel Wellington Bracelet?
Our Classic Bracelet is, of course, designed so you can easily adjust it to a perfect fit by yourself. You can find instructional videos on how to tighten and loosen your Daniel Wellington Bracelet be
How do I know whether my Daniel Wellington is authentic?
Daniel Wellington products are provided, among other things, with a serial number as authentication tool. However, we at Customer Support cannot identify, whether your DW products are authentic or not
Can I wash my watchband?
Leather watchbands – We do not recommend you to wash the leather wristband. Exposure to water can dry the leather and possibly cause damage to the wristband. However, a local watchmaker or watch retai
How can I identify the size of my watch?
Most of our newer watch models will have their dial size indicated on the back casing of the timepiece. The dial size is displayed as a two-digit number that is positioned between two letters on the M
Is my watchband interchangeable and if so, how do I change it?
Our Classic and Petite collection feature watchbands that are interchangeable and can be easily swapped. Watches that have interchangeable bands will be marked as such on their product page. If your t
Is my watch waterproof?
The water resistance of a Daniel Wellington timepiece is 3ATM. We recommend that you avoid all contact with water. Avoid wearing the watch when showering, bathing, swimming, diving, or any activity wh
What is the watch made of?
The casings of our silver watches are made of stainless steel (316L), while those of our rose gold and gold watches have a stainless steel core with a rose gold or gold coating. For certain models we
The watch I want is Out Of Stock, when will it be restocked?
We are sorry that the product that you're interested in is unavailable at our warehouse at this time. That said, we should have it back in stock again shortly and will update our online store to refle
What battery is used in your watches?
All our watches, except for our Automatic Collection, are equipped with a standard silver oxide button cell battery, which is readily available at most watch stores and jewellers.
What type of movement is used?
We use high-quality Japanese quartz movements in our watches.